Triage Procedure

Receiving and Sorting
•​Unique Shipment Reference Assigned and Associated with Client Record
•​Reconciled Against Customer PO/Inventory
•​All Devices Secured On-Site with Access Control for Secured Areas
 
Asset Tracking
•​Serial Number (ESN) Level Tracking Throughout Testing, QC and Remarketing / Recycling Process 
•​Record Generated Linking ESN to Client Record 
•​Device Information Captured Including Manufacturer, Model, Color and Carrier
 
Testing & Data Security
•​15-Point Test Performed for Cosmetic Condition and Functionality of Device
•​Asset Tracking (IMS) Records Updated to Include Results of Testing and Data Clearing

Quality Control
•​Data Clearing Validation Performed by an Additional Level 1 or 2 Technician
•​Testing and Data Clearing Results are Validated, QC Results Recorded
•​Device is Prepared for Remarketing or Redeployment Based on Test Results and Value of Device 
 
Reporting & Analytics
•​Proprietary Inventory Management System (IMS) Generates Customized Client Reports
°Detailed Device Information, Testing Results and Disposition Methods Used
•​Environmental Metrics are Made Available Upon Client Request
 
Sales & Remarketing
•​Domestic and International R2 compliant sales channels
•​Multiple e-commerce (direct to the end user) sales channels and stores
•​Specialized markets for the top manufacturers and models including smartphones and feature-phones.